You've got questions, we've got answers

Here you’ll find answers to some of the most common questions about our products. Whether you're new to our products or looking for more detailed information, we're here to help. If you don't see the answer you're looking for, feel free to reach out to our customer support team — we're always happy to assist!

Frequently asked questions

How do I return my order?

We want you to love your IRONMANE experience!

We’re confident that you’ll love the results of our products, but we understand that everyone’s skin and hair are unique. If you experience any sensitivity or irritation, please contact us right away. While we generally do not accept returns due to the personal nature of our products, we are happy to assist you in finding a solution or offer guidance on how to address any concerns.

Your satisfaction is important to us, and we’re here to ensure you have the best possible experience with IRONMANE. If you have any questions or concerns, don’t hesitate to reach out to our customer service team!

Are there any shipping costs?

Shipping Costs Explained: Everything You Need to Know Before Checkout.

Can I still change my order?

If you want to change your order, please send us an email. We will see what is still possible.

How can I track my order?

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email and we will contact the shipping company.

Do I have to create an account?

Creating a customer account when shopping online with IRONMANE offers several advantages to enhance your shopping experience:

Faster Checkout: Save time on future orders with your information securely stored, making the checkout process quick and easy.

Order Tracking: Keep track of your order status and shipping updates in real-time, so you always know when to expect your products.

Order History: View and manage your past orders, making it easy to reorder your favorite products or check the details of your previous purchases.

Exclusive Offers: Gain access to special promotions, discounts, and product launches available only to registered customers.

Personalized Experience: Receive tailored product recommendations based on your preferences and purchase history, ensuring you always find exactly what you need.

Save Multiple Shipping Addresses: Easily store and manage multiple shipping addresses, making it convenient for gift orders or deliveries to different locations.

Creating an account is free, secure, and offers a range of benefits to help make your shopping experience smoother and more enjoyable!

How do I reset my password?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.